Shipping policy
Luxuzen Shipping Policy (United Kingdom)
1. Coverage
• We deliver across the entire United Kingdom: England, Scotland, Wales, and Northern Ireland.
• For international deliveries, please contact our Customer Care team for availability and rates.
2. Delivery Times
• Standard Delivery: 2–5 business days.
• Next Day Delivery: available for orders placed before 2:00 PM (Monday–Friday).
• Delivery times are calculated from the moment your payment is confirmed.
3. Shipping Options
• Standard Delivery: cost-effective option with basic tracking.
• Next Day Delivery: priority service with full tracking.
• Click & Collect (when available): free collection from our showroom or partner pick-up points.
4. Free Shipping
• We offer complimentary shipping on all orders above £150.
• Promotional campaigns may adjust this threshold, always clearly communicated on our website.
5. Tracking
• Once dispatched, you will receive a tracking number by email to follow your order in real time.
6. Responsibility & Guarantee
• Luxuzen ensures the integrity of all products until they are delivered.
• If a delay exceeds 3 business days beyond the estimated timeframe, our Customer Care team will proactively reach out with solutions.
• If your parcel arrives damaged, please refuse delivery and notify us immediately.
7. Important Notes
• Incorrect or incomplete addresses are the customer’s responsibility and may incur additional charges.
• During peak periods (Christmas, Black Friday, Bank Holidays), delivery times may be extended.